Saturday, May 30, 2009

Blog Fodder?

I love my internet customer service chats... they make great blog fodder...

heres what happens when you try to get a deal with Charter communications...

Chat Information
Please wait for a site operator to respond.
Chat InformationYou are now chatting with 'Larry'
Larry: Hello.
Larry: Welcome. How can I help you today?
you: actually we have an account and ned to change it
you: possibly*
Larry: I will be happy to assist you.
you: see the bundles for internet and tv.. whats the price AFTER 6 months
Larry: What services do you currently have?
you: cable
Larry: How many digital boxes do you currently have?
you: one, maybe 2
you: just one
Larry: May i have your home address please?
you: sorry its my grandothers house, a bit cluttered,
Larry: No problem. What is the address?
you: one sec
you: 123main st anywhere, bla bla
Larry: And the zip code please?
you: 00001 (<-- like a binary solo)
Larry: Well, we wouldn't be able to get you the 74.98 offer, but we do have a promotion on hi speed internet for you.
Larry: Charter High-Speed Internet $24.99 per month for 6 months
Larry: An additional $10 monthly charge will apply for customers who only subscribe to Charter High-Speed® Internet service.
Larry: High-Speed Internet
Larry: Included Features and Promotions:
Larry: $100 Cash Back
Larry: Get a FREE Motorola® Cable Modem
Larry: No Contract

Larry: Would you like to take advantage? I just need your name, phone #, and email address if you would like to get started.
you: no it doesnt make sense unless its bundled
you: how come it cant be bundled
you: and ho much after 6 months
you: casue we are paing a riduclus amount now, that seems very unfair
Larry: 44.95 for the internet after the 6 months -
Larry: Are you looking for an option to reduce your cable pricing? Or are you looking to upgrade with internet.
you: so with an already 80 dollar cable bill that would be outragous pricing
you: BOTH
Larry: Bundled offers are only for new customers. We would have to leave your cable t.v. alone.
you: it seems if i sign up now ill be rewarded, but for being a loyal customer i get nothing
Larry: You are saving a lot of money with the 24.99 offer. Are you sure you don't want to take advantage?
you: in fact it seems im on an ld pricing tier that had een forgotten to be updaed as we have no majot channles but get charged almost 2X the amount of satelite..
you: and you are aware FIOS is coming to the nieghborhodd soon? withmuch better offers and 2 year price guarantees
Larry: Well, i should inform you that we offer a service that is more beneficial than satellite, with more capabilities.
Larry: Please contact customer service directly at 888 438 2427 for options to reduce your cable billing.
Larry: Also, Fios service experiences a lot of problems.
you: what problesm are fios havng?
Larry: First off, Fios Does not have as extensive variety of On Demand services.
Larry: Also, you need a box on each TV to get anything above the most basic of local channels.
you: just like didigital cable
Larry: 1 year contract minimum with Fios. This is not good.
Larry: No, With Charter, we do not require a digital box for each t.v.
you: to get digital channels you do, so the comparassion is apples and oranges
Larry: Also, with installation of Fios phone service, customers are unable to revert back to traditional phone major installation issues. Sometimes it is impossible.
you: i dont use traditional phone services
Larry: I assure you, our service will work better than satellite dish and Fios.
Larry: Please contact customer service directly at 888 438 2427 for options to reduce your cable billing.
Larry: If you want the 24.99 internet promotion, you can visit back at this website.
Larry: Is there anything else I can help you with today?
you: ok i will jump thru the hoops to try and discount my price


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